Refund Policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging if applicable.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at flyings@xtra.co.nz

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded unless faulty.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at flyings@xtra.co.nz


Shipping
To return your product, you should mail your product to:
Flying Saucers - Shore City Shopping Centre
Anzac Avenue, Takapuna, Auckland 0622


You will be responsible for paying for your own shipping costs for returning your item unless it is faulty. 

If you are shipping an item over $75, you should consider using a trackable shipping service.

Who we are

At Flying Saucers, we collect the best from New Zealand and Australia into a single store

From selling gifts to now fashion and jewelry as well, we have over 35 years of experience finding the perfect fit for you.
And as a small, local business, we know that quality is always better than quantity.

Throughout all the years, only one thing has remained the same - our mission:

To provide clothing that expresses femininity and uniqueness unlike anything else

Come Visit Us

Based in Takapuna's Shore City Shopping Centre, Auckland